Terms and Conditions for Rich11 Players

1 Introduction

Welcome to Rich11. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and Rich11 ("we", "us", "our", "the Platform"). By accessing rich11.club, creating an account, making a deposit, or placing any bet on Rich11, you confirm that you have read, understood, and agreed to these Terms in full.

If you do not agree with any part of these Terms, you must not use Rich11. We recommend bookmarking this page and checking back periodically, as we update these Terms from time to time. The date at the top of this page always reflects the most recent revision.

2 Eligibility

To register and play on Rich11, you must meet all of the following conditions:

• You are at least 18 years of age.
• You are accessing Rich11 from a jurisdiction where online gaming is not prohibited by local law.
• You are acting on your own behalf and not as an agent for any third party.
• You have not previously been excluded from Rich11 or had an account closed for breach of these Terms.
• You are not a current employee, contractor, or immediate family member of a Rich11 employee or contractor.

Rich11 reserves the right to request proof of age and identity at any point. Acceptable documents include a national ID card, passport, or driving licence. If you cannot provide satisfactory verification, your account may be suspended and any pending withdrawals held until verification is complete.

3 Account Registration

Each player may hold only one active account on Rich11. Duplicate accounts are not permitted under any circumstances. If you have forgotten your login details, use the password reset function or contact support — do not create a new account.

When registering, you must provide accurate and complete information including your full legal name, date of birth, email address, and mobile number. This information must match the details on your mobile wallet (bKash, Nagad, or Rocket) to ensure smooth payment processing.

You are responsible for keeping your account credentials secure. Do not share your password with anyone. Rich11 will never ask for your password via email, chat, or phone. If you suspect your account has been accessed without your authorisation, contact support immediately.

• Account registration is free. Rich11 does not charge any fee to create an account.
• You must keep your contact details up to date. Outdated information may delay withdrawals or prevent us from reaching you about important account matters.
• Rich11 accounts are personal and non-transferable. You may not sell, transfer, or assign your account to another person.

4 Deposits and Withdrawals

Rich11 accepts deposits via bKash, Nagad, and Rocket. The minimum deposit is ৳200. Deposits are credited to your Rich11 balance instantly in most cases. If a deposit does not appear within 10 minutes, contact support with your transaction reference number.

Withdrawals are processed to the same mobile wallet used for your most recent deposit. The minimum withdrawal amount is ৳500. Rich11 targets a processing time of under 30 minutes for standard withdrawals. During peak periods, processing may take up to two hours. There are no fees on standard withdrawals.

• All payment transactions must be made using a wallet registered in your own name. Third-party deposits and withdrawals are not permitted.
• Rich11 reserves the right to request additional verification before processing large withdrawals.
• Deposits made using promotional funds or bonuses are subject to wagering requirements before withdrawal is permitted.
• Rich11 does not accept cash deposits or bank transfers at this time.

5 Bonuses and Promotions

Rich11 offers a welcome bonus to new players, along with ongoing promotions including reload bonuses and cashback offers. All bonuses are subject to the specific terms published alongside each promotion. In the event of any conflict between a promotion's specific terms and these general Terms, the promotion-specific terms take precedence.

General bonus rules that apply across all Rich11 promotions unless stated otherwise:

• Bonuses must be claimed within the time window specified in the promotion. Expired bonuses cannot be reinstated.
• Wagering requirements must be met before any winnings derived from bonus funds can be withdrawn. The wagering requirement multiplier is stated clearly in each promotion's terms.
• Only one bonus may be active at a time. You cannot stack multiple bonuses unless a promotion explicitly permits it.
• Rich11 reserves the right to withdraw a bonus offer at any time before it has been claimed by a player.
• Bonuses are for personal use only. Using bonuses in a systematic way to generate guaranteed profit — commonly known as bonus abuse — is prohibited and will result in account suspension.
• Rich11 may set maximum bet limits that apply while a bonus is active. Placing bets above the stated maximum while a bonus is in play may result in the bonus being voided.

6 Game Rules and Fair Play

All games available on Rich11 use certified random number generators (RNG). Published RTP figures reflect the actual, verified return-to-player percentages for each game. Rich11 does not alter RTP settings based on individual player accounts or deposit history.

The following activities are strictly prohibited on Rich11 and will result in immediate account suspension and potential forfeiture of balance:

• Using automated software, bots, or scripts to place bets or interact with games.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage. Any winnings obtained through a known or suspected bug are not valid and will be reversed.
• Colluding with other players to manipulate game outcomes.
• Using VPNs or other tools to circumvent geographic restrictions or account limitations.
• Placing bets on behalf of another person using your own account.

In the event of a technical failure during a game round, the round will be voided and your stake returned to your balance. Rich11 is not liable for losses caused by internet connectivity issues on the player's side.

7 Responsible Gaming

Rich11 is committed to promoting responsible gaming. We provide the following tools to help players manage their activity:

• Deposit Limits: Set daily, weekly, or monthly deposit caps from your account settings. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased.
• Session Time Reminders: Set alerts to notify you when you have been playing for a specified period.
• Self-Exclusion: Temporarily or permanently exclude yourself from Rich11. Exclusion periods range from 30 days to permanent closure. Self-exclusion requests cannot be reversed during the chosen period.
• Reality Checks: Periodic pop-up reminders showing your session duration and net gaming activity.

If you are concerned about your gaming habits, we encourage you to use these tools and to seek support. Visit our Responsible Gaming page for more information and resources.

8 Account Suspension and Closure

Rich11 reserves the right to suspend or close any account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Provision of false, inaccurate, or misleading information during registration or verification.
• Suspected fraudulent activity, money laundering, or use of stolen payment credentials.
• Failure to complete identity verification within the required timeframe.
• Receipt of a chargeback or payment dispute from a mobile wallet provider.
• Behaviour that is abusive, threatening, or harassing toward Rich11 staff or other players.

If your account is suspended pending investigation, Rich11 will contact you at the email address registered to your account within 5 business days to explain the reason and outline the next steps. If the investigation concludes that no breach occurred, your account will be reinstated and any withheld funds released.

You may close your own account at any time by contacting support at [email protected]. Any real-money balance remaining at the time of closure will be returned to your registered mobile wallet within 3 business days, provided all verification requirements have been met.

9 Privacy and Data

Rich11 collects and processes personal data in accordance with our Privacy Policy. By registering on Rich11, you consent to the collection and use of your data as described in that policy.

We collect the minimum data necessary to operate the platform, process payments, verify identity, and comply with applicable legal obligations. We do not sell your personal data to third parties. We may share data with payment processors and identity verification providers where necessary to deliver our services.

• You have the right to request a copy of the data we hold about you.
• You have the right to request correction of inaccurate data.
• You have the right to request deletion of your data, subject to our legal retention obligations.

To exercise any of these rights, contact us at [email protected].

10 Intellectual Property

All content on Rich11 — including but not limited to the logo, game graphics, interface design, text, and software — is the property of Rich11 or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any Rich11 content without our prior written consent. You are granted a limited, non-exclusive, non-transferable licence to access and use the Rich11 platform for personal, non-commercial gaming purposes only.

11 Limitation of Liability

Rich11 provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we do not guarantee uninterrupted access or error-free operation.

To the maximum extent permitted by applicable law, Rich11 shall not be liable for:

• Loss of winnings due to technical failures beyond our reasonable control.
• Losses arising from a player's failure to comply with these Terms.
• Indirect, consequential, or incidental losses of any kind.
• Losses caused by unauthorised access to a player's account where the player failed to keep their credentials secure.

Nothing in these Terms limits Rich11's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

12 Changes to These Terms

Rich11 may update these Terms and Conditions at any time. When we make material changes, we will notify registered players via email at least 7 days before the changes take effect. The updated Terms will also be published on this page with a revised "last updated" date.

Continued use of Rich11 after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using Rich11 and may request account closure as described in Section 8.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, please contact the Rich11 support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Languages: English and Bengali

We aim to respond to all queries within 24 hours. For urgent account issues such as suspected unauthorised access or payment problems, please mark your email as urgent and we will prioritise your case.