How Rich11 Collects, Uses, and Protects Your Data

1 Introduction

Rich11 ("we", "us", "our") operates the online gaming platform at rich11.club. This Privacy Policy explains how Rich11 collects, uses, stores, and protects the personal data of players and visitors ("you") who use our platform.

We take privacy seriously. This is not a document we wrote to tick a compliance box — it reflects how we actually handle data at Rich11. If you have questions about anything in this policy, our support team is available 24/7 at [email protected].

By registering an account on Rich11 or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions.

2 Data We Collect

Rich11 collects personal data in three ways: data you provide directly, data generated automatically when you use the platform, and data received from third-party service providers.

Data you provide directly:

• Full legal name and date of birth (required for account registration and age verification)
• Email address and mobile phone number
• Mobile wallet details (bKash, Nagad, or Rocket number) for payment processing
• Identity documents submitted for verification (national ID, passport, or driving licence)
• Communications you send to our support team

Data collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session data including login times, pages visited, and session duration
• Game activity including bets placed, games played, and outcomes
• Transaction history including deposits, withdrawals, and bonus activity

Data from third parties:

• Identity verification results from our KYC (Know Your Customer) provider
• Payment confirmation data from bKash, Nagad, and Rocket
• Fraud screening signals from our risk management provider

3 How We Use Your Data

Rich11 uses your personal data only for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

Rich11 does not use your personal data for targeted advertising, profiling for commercial purposes, or any form of automated decision-making that produces legal or similarly significant effects on you without human review.

4 Legal Basis for Processing

Every time Rich11 processes your personal data, we do so on one of the following legal grounds:

• Contract performance: Processing necessary to provide the services you signed up for — account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights.
• Consent: Where we rely on consent — for example, for optional marketing communications — you can withdraw that consent at any time by contacting [email protected].

5 Data Sharing and Third Parties

Rich11 does not sell, rent, or trade your personal data. We share data only with the categories of third parties listed below, and only to the extent necessary for the stated purpose.

• Payment processors (bKash, Nagad, Rocket): We share your mobile wallet number and transaction details with your chosen payment provider to process deposits and withdrawals.
• Identity verification provider: We share identity documents and personal details with our KYC provider to verify your age and identity as required by our operating obligations.
• Fraud and risk management provider: We share device and session data with our risk management provider to detect and prevent fraudulent activity on the platform.
• Game software providers: Game providers may receive anonymised session and game activity data for the purpose of game performance monitoring. They do not receive your name, contact details, or payment information.
• Law enforcement and regulators: Rich11 will disclose personal data to law enforcement agencies or regulatory bodies when required to do so by law or valid legal process.

All third parties who process data on behalf of Rich11 are bound by data processing agreements that require them to handle your data securely and only for the purposes we specify.

6 Cookies and Tracking

Rich11 uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it.

The cookies we use fall into three categories:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: Remember your preferences such as language settings and display options. These improve your experience but are not strictly necessary.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised. We use this information to improve Rich11, not to track individuals.

You can manage cookie preferences through your browser settings. Disabling functional or analytics cookies will not prevent you from using Rich11, but some features may not work as expected.

7 Data Security

Rich11 implements a layered security approach to protect your personal data. Our security measures include:

• AES-256 encryption for all data stored at rest
• TLS 1.3 encryption for all data transmitted between your device and our servers
• Multi-factor authentication options for player accounts
• Strict internal access controls — only staff with a legitimate need can access player data
• Regular security audits and penetration testing by independent third parties
• 24/7 monitoring for suspicious access patterns and potential breaches
• Isolated storage environments for identity documents and payment credentials

In the event of a data breach that is likely to result in a risk to your rights and freedoms, Rich11 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

8 Data Retention

Rich11 retains personal data only for as long as necessary for the purpose it was collected, or as required by applicable law. The table below summarises our standard retention periods.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised. We do not archive data beyond these periods without a specific legal justification.

9 Your Privacy Rights

As a Rich11 player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

If you are not satisfied with how Rich11 has handled a data request or complaint, you have the right to escalate the matter by replying to the original support thread and requesting a senior review. Rich11 commits to resolving all escalated data complaints within 10 business days.

10 Children's Privacy

Rich11 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is performed during the registration process, and we may request additional documentation at any time to confirm a player's age.

If Rich11 discovers that personal data has been collected from a person under 18, that account will be closed immediately, any balance will be forfeited, and all associated personal data will be deleted as soon as practicable.

If you believe a minor has registered on Rich11, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Changes to This Privacy Policy

Rich11 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email at least 7 days before the changes take effect.

The updated policy will always be published on this page with a revised "last updated" date at the top. We encourage you to review this page periodically. Continued use of Rich11 after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Rich11 handles your personal data, please get in touch:

• Email: [email protected]
• Subject line: Privacy Request – [your registered email]
• Response time: Within 30 days for data requests; within 24 hours for general privacy queries
• Support hours: 24 hours a day, 7 days a week
• Languages: English and Bengali

For data deletion or access requests, please include your registered email address and a brief description of your request. We may need to verify your identity before processing the request to ensure we are releasing or deleting the correct data.